Shipping Policy

Shipping Policy

Welcome to Froz Bites! We are committed to providing you with an excellent shopping experience. Please read our shipping policy carefully to understand how we handle your orders.

Order Processing Time

  • All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Domestic Shipping: Estimated delivery time is 5-7 business days.
  • Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

  • Froz Bites ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment Confirmation & Order Tracking

  • You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

  • Froz Bites is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

  • Froz Bites is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

  • We currently do not ship outside the United States.

Returns Policy

  • Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact us at frozbiteshtx@gmail.com.

Thank you for shopping with us!

Froz Bites